Shipping and Returns


Pre-order

Monuriki is a small, independent brand and our items are available by pre-order or made to order. This allows us to minimise waste and over-production. It also means you have a pretty special piece that can't be found everywhere.

More details on timelines can be found in the product description. 

Dispatch

Items are currently available by pre-order and will be dispatched as soon as they have been made and quality checked.  Please check the product description for more details on timelines for dispatch.  Good things come to those who wait :)

If you need an item quickly, please do get in touch and we will try to get your order out as soon as possible (ashley@monuriki.com)

UK Delivery

Standard shipping within the UK is £5.00

Orders over £150 are free to ship within the UK.

We are not responsible for packages that are lost or damaged in transit or any delays outside of our control.

Standard shipping does not include insurance. 

International Delivery

Standard shipping internationally is £12.00.

Due to international custom laws, international orders may incur additional charges such as local taxes. Cross-border shipments may also be subject to opening and inspection by customs authorities. The buyer is responsible for any charges applied to the package at customs. 

Returns

We hope you love your new Monuriki piece. However, if you'd like to return or exchange an item, we are happy to do so within 14 days of receiving the product. We do not cover the cost of the returned item, unless the product was damaged. Please email us at ashley@monuriki.com for the return address and returns slip. 

Sale items are final sale.

Please remember that the goods are your responsibility until they reach us.  We suggest you obtain proof of postage.  We are not able to issue refunds for goods that do not arrive or arrive damaged. Therefore, please ensure you package your return properly to prevent any damage to the items or boxes during transit. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.